Shipping & Returns
Return Policy
We always want you to be happy with your purchase, but we understand that sometimes things need to be returned. We have tried to come up with a fair return policy, and make it as easy as possible to facilitate a return. Our return policy is as follows, and as always, please feel free to call us with any questions.
Please note that ALL mail-order returns must be shipped back to our
Returns
Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise.
Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item. At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange.
Refunds
Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Planetazo.com will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores.
Refused Orders
All refused orders will be subject to a 5% restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to Small Dog.
International refusals are subject to taxes, import and export fees, as well as return shipping costs and the 5% restocking fee.
Return Procedure
Returned merchandise cannot be accepted without a Return Merchandise Authorization (RMA). To obtain an RMA, please call Planetazo.com at 631-365-0013 or e-mail returns@planetazo.com. Planetazo.com will NOT accept returns without an RMA. Returns made to a Planetazo.com retail store do not require an RMA.
In order to obtain credit for any equipment purchase, you must return the equipment including all manuals, blank registration cards, accessories and packing materials, etc. in the original packaging. The equipment must not be damaged in any way. Planetazo.com will NOT accept incomplete returns.
